Shipping policy

ORDER PROCESSING TIME

Most orders are processed for shipment within 10-21 business days.

This does not apply to items marked as “Pre-order” or “Pre-sale”; which will include an estimated time-frame in the product description for when the pre-sale products will be available to begin shipping.

If you place an order containing both in-stock & pre-order items, your order will not ship until all products are in stock.
If you want your non pre-order items to ship sooner, please place 2 separate orders. 

A confirmation email will be sent to the address you provided when you placed your order once your package has been packed and is ready to ship. Please be sure that this is an email address you check regularly and that it is typed correctly.

Some items may ship from different locations. If this is the case for an item in your order, additional shipping fees will be charged at checkout.

 

EU WEBSTORE HOLIDAY CLOSURE 

Our EU fulfillment partner closes for the holiday season from December 18th through January 5th.
Any orders placed prior to December 18th will ship by the 18th.
Orders placed on the 18th and after will be shipped in the new year after January 5th. 

 

SHIPMENT METHODS AND TIMES

Shipping costs vary per region/country and weight. Please use the shipping estimator at checkout to see the shipping rates for your order. 

Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.

Sometimes, delivery notices left in mailboxes tend to get lost in between all the junk. If your order has shipped, and you haven’t received it within the 10-21 business days period mentioned above, do check your local post office to ask if there are any orders from WESHIPVINYL as this is the shipping name we use on our packages. Your order might be waiting for you there.

 

 

SHIPPING MATERIALS 

Orders are shipped from a fulfillment company that specifically works with music merchandise and understands proper vinyl record shipping. 

Orders of only Vinyl LPs are shipped in corner protecting vinyl mailers.
Orders containing Vinyl LPs bundled with other products will be shipped in larger boxes to accommodate the order.
Orders of 1 LP & with flat items (such as stickers or patches) and/or 1 garment may still be shipped in flat vinyl mailers when garment size allows.
We do not take requests for customized packing methods and/or additional packing materials for LPs. 

We recommend ordering small and/or flat items such as patches & stickers with other items to avoid unnecessary shipping charges.
For tracked mail; shipping a patch in an envelope costs the same as shipping a T-shirt.
We no longer offer untracked options due to increased risk of parcel loss and/or fraud. 

Specialty gift wrap is not offered.   

INTERNATIONAL CUSTOMS & IMPORT DUTIES/FEES

International buyers are responsible for any customs and import taxes that their country may apply to their order. 

We have no control over whatever fees your country may charge on imports and any such fees are entirely the responsibility of the customer. 

Customs forms for Blackbraid.us orders will be marked as “merchandise” and with their actual purchase value; Orders will not be marked as “Gift” or with falsified values to avoid import taxes.

Blackbraid.eu is not responsible for delays due to customs.

We also highly recommend that international buyers provide valid phone numbers and follow their order tracking information closely. Often times your countries customs department may need to reach out to you after receiving the parcel and if they have any trouble contacting you, they may return your parcel as “Unclaimed”.  

Orders returned to sender as “unclaimed”, “duties unpaid/rejected by receiver”, or “undeliverable” will be refunded sans-shipping costs.

GERMAN customers: Please note that your country's regulations for fees on imported goods have changed as of 2021. Please see this Deutsche Post announcement for details. 

 

PROBLEMS WITH DELIVERY - Damage & Loss

If you have not received your order within the estimated shipping times; please first refer to the tracking information provided to see if your order is still in transit or if there was a problem with delivery to your address.

If your parcel is determined missing by the postal service, please contact nexioniceland@gmail.com to arrange a refund or replacement. Please note that the postal service will not consider a package as “Missing” until 30 days after the last tracking scan. 

If your parcel is damaged in transit; please email photos of the damaged shipping packaging & damaged goods to sales@wolfmountainproductions.com within 48hrs of receipt. This is required in order to file a damage report with the postal services. Replacements for damaged goods cannot be issued without photographic proof of the damaged shipping packaging or more than 48hrs after confirmed parcel delivery. 

Please note that minor cosmetic damage acquired during shipping or “bumps” to the corners of paper LP sleeve or gatefold packaging are not eligible for damage claims; however larger bends, dents, water damage, and visible warping can be claimed and covered as damage.
We do our best in providing extra protection when packing orders but sometimes the postal service doesn’t handle the packages with the upmost care and this is outside of our control.

If the postal service has confirmed an order as delivered but you are unable to find the parcel; we are unable to replace or refund these orders. In these cases you will need to work with the postal service to locate the parcel. 

 

PROBLEMS WITH DELIVERY - untracked & uninsured shipping options. 

Untraceable shipping options like "PARCELLITELARGE" are offered in order to provide the lowest shipping price possible on smaller items like CDs and Patches.

If you select an untraceable shipping option you accept the responsibility for any damaged or lost orders.
We will not refund or replace any order shipped via an untraceable shipping method as we cannot verify its delivery or loss.

If you do not accept this, please choose a standard tracked shipping option at checkout.

INTERNATIONAL BUYERS: In most cases, delivery delays of international orders are due to packages being held by your country’s customs office for import duties and/or taxes owed. International buyers are responsible for any customs and import taxes that may apply to their order and Blackbraid.us is not responsible for delays due to customs or packages returned to sender by customs for lack of required action on behalf of the recipient.

Orders returned to sender as “undeliverable” will be refunded sans-shipping costs.